Welcome to The Pump Shop!

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Ordering, Shipping & Returns

Ordering

Ordering from our website is a simple process, here is a step by step guide:

  1. Click on the item you would like to order.

  2. Add the quantity in the box provided next to the product detail

  3. Continue shopping for other products as per 1 and 2.

  4. When ready to proceed to Checkout, click on 'my cart' at the top of the page.

  5. Click on 'proceed to checkout'.

  6. On the checkout page you can choose to checkout as a guest or register.

  7. To check out as a guest ensure this is checked and click 'continue'.

  8. This will proceed to the Billing Information page where you can fill out your details and continue.

  9. If your shipping information is the same as you billing address you will go to the shipping method page, you will be charged $8.50 flatrate with orders under $150 and orders above $150 will be freight free. Click 'continue'.

  10. On the Payment Information page you have the option of paying via Paypal which you can safely use your credit card or use your Paypal account. To go to the credit card payment page click on the 'Don't have a Paypal Account'. If you select the Direct Deposit option you will receive an e-mail, with in 24 hours, from us detailing the account details required for payment.

  11. If you are happy with your order, click 'Place Order' on the Order Review page.

  12. You will receive an e-mail detailing the order.

Note:

"The Pump Shop" will appear on cardholder statements for any transactions through this website.

All transactions will be billed in New Zealand Dollars

The legal business name is Aqua Design Limited trading as The Pump Shop

 

Courier / Shipping

All products will be sent within 3 working days, usually products will be sent within 24 hours of an order been received. In the North Island delivery will be over night, and two days in the South Island, (these times exclude RD addresses, this is dependant on your rural delivery service)

 

Returns

Every item that you purchase at The Pump Shop is 100% satisfaction guaranteed.

You may return new and unused items sold by The Pump ShopThe  within 60 days of delivery for a full refund. Items should be returned in their original product packaging, in new condition. We will pay the return shipping costs if the return is a result of our error, otherwise it is up to you to ship it to us. Just e-mail us to get a return Goods Authorisation number (RGA number), please reference your order number and supply a detailed list of what you are returning and why.

You should expect to receive your refund within two weeks of giving your package to your courier. We will notify you via e-mail of your refund once we've received and processed the returned item.

Courier Expenses:  If you make an ordering error or change your mind and wish to return items, you will be required to pay the shipping expense. Also if you return the large portion or an entire order, and we paid the shipping, we may deduct charges from your refund.

 

Products NOT acceptable for return:

A. Goods that have been invoiced from more than 60 days.

B. Goods that are dirty or damaged which are unsuitable for resale.

 

How to return an Item:

Please e-mail us an RGA number. If we are replacing or exchanging an item, we may send you a courier ticket for your return, so it is important to contact us first.

Please include the following information in your e-mail:

  • Order or Invoice number.
  • Your Full Name
  • Your Delivery Address
  • Phone Number
  • E-mail Address
  • When the purchase was made
  • Reason for the return
  • Please specify whether you would like to exchange or a refund. You can speed up an exchange by placing a new order with your bankcard or by bank payment and return the unwanted and merchandise for a refund.
  • Upon receipt of your e-mail, an RGA number will be created and e-mailed to you. please include a copy of the RGA form with your return and make sure the RGA number is clearly marked on the packing list and all boxes.

 

Send to:

The Pump Shop
60A Newton Street
Mount Maunganui
Tauranga

 

Products received that do not conform to the above guidelines may result in the shipment being returned at the customers expense.