Call our Experts - 0800 031 732


Every item that you purchase at The Pump Shop is 100% satisfaction guaranteed.

You may return new and unused items sold by The Pump ShopThe within 60 days of delivery for a full refund. Items should be returned in their original product packaging, in new condition. We will pay the return shipping costs if the return is a result of our error, otherwise, it is up to you to ship it to us. Just e-mail us to get a return Goods Authorisation number (RGA number), please reference your order number and supply a detailed list of what you are returning and why.

You should expect to receive your refund within two weeks of giving your package to your courier. We will notify you via e-mail of your refund once we've received and processed the returned item.

Courier Expenses: If you make an ordering error or change your mind and wish to return items, you will be required to pay the shipping expense. Also if you return the large portion or an entire order, and we paid the shipping, we may deduct charges from your refund.

Products NOT acceptable for return:

A. Goods that have been invoiced from more than 60 days.

B. Goods that are dirty or damaged which are unsuitable for resale.

How to Return an Item:

Please e-mail us an RGA number. If we are replacing or exchanging an item, we may send you a courier ticket for your return, so it is important to contact us first.

Please include the following information in your e-mail:

  • Name
  • Order Reference
  • Email
  • Phone Number
  • In Message Section
    • What Products Are Being Returned
    • Reason for Returning Product
    • If Incorrectly Ordered - Which product you wanted or thought needed.
    • If Incorrectly Supplied - What product was Ordered and Received
    • If Damaged - How and Where is the Product Damaged

Please specify whether you would like to exchange or a refund. You can speed up an exchange by placing a new order with your bank card or by bank payment and return the unwanted and merchandise for a refund.

Upon receipt of your e-mail, an RGA number will be created and e-mailed to you. please include a copy of the RGA form with your return and make sure the RGA number is clearly marked on the packing list and all boxes.

Send to:

The Pump Shop
5 Triton Ave
Mount Maunganui


Goods attract a warranty period which may vary from product to product. Warranty covers only defect as a result of manufacturing defect or faulty parts. We are not obliged to replace products if they can be repaired. In accordance with consumer laws, replacement product will only carry warranty for the duration of the warranty period of the original product purchased. Warranty does not cover any labour costs. Abuse or neglect of a product, or product being used outside of its intended use or application will void any warranty. We reserve the right to obtain any information in order to determine cause of failure. Failure of a product within the warranty period does not automatically constitute or guarantee warranty.

Goods are sold on a return to base basis. This means that it is the customer's responsibility to either ship the goods back to our address for inspection, or to take the goods to our nominated service dealer.