Welcome to The Pump Shop!

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Frequently Asked Questions


Q. Can you help decide what pump we need?

A. Yes our pump specialists can be available to go through various pump options with you. This is to make sure you get the right pump for the job. We also have a pump selection guide available for you to fill out and email to our team [email protected]


Q. Can I pay via credit card.

A. Yes we accept Visa and Matercard, all prices and transactions will be in New Zealand dollars.

Q. There are products that I require and they are not on your site, can you help?

A. Yes we can either put the products on the site or send pricing and details to you directly. 


Q. Do you have a shop or show room to have a look at the products.

A. Yes we do have a shop in Mount Maunganui, you are welcome to come and have a look during normal working hours.

Q. How can I be sure that I will receive what I ordered and that it will be good quality?

A. If you have any problem with your order you can return it for a full refund, (if returned in good saleable condition)

Q. Is The Pump Shop a New Zealand based Company?

A. Yes, The Pump Shop is located in Mount Maunganui, Bay of Plenty.


Q. How long does shipping take?

A. We generally ship within 24 hours on overnight couriers to North Island Destinations and 2 - 3 Days for South Island Destinations. If you require more urgent deliveries please contact us.


Q. Do you ship internationally?

A. Yes we do, just send us an email with which products you would like to order and we can let you know the final costs including shipping.


Q. There is another product that I’m after that is not on your site are you able to help me?

A. Definitely just send us an email or phone us with products you were after and we can order it in for you, or if we are unable to we can point you in the right direction.


Q. I’m not sure which type or size I’m after, are you able to help me?

A. Definitely, that’s what we’re here for, just send us an email or phone us and one of our specialists will offer any help or advise you need.

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